Privacy Policy – 98 Pak Online Gaming Platform Pakistan

1 Who We Are

98 Pak is an online gaming and sports betting platform operating at 98pak.biz, serving players in Pakistan. When this Privacy Policy refers to "98 Pak", "we", "us", or "our", it means the operator of the 98 Pak platform. We are the data controller in respect of the personal information you provide when registering and using 98 Pak.

We are committed to treating your personal data with respect and in accordance with applicable data protection principles. This Privacy Policy is incorporated into and forms part of the 98 Pak Terms and Conditions. Where this policy uses terms defined in the Terms and Conditions, those definitions apply here too.

2 Personal Data We Collect

Depending on how you use the 98 Pak platform, we may collect the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where you voluntarily provide health-related context in connection with a responsible gaming request, in which case that information is used solely for the purpose stated.

We do not collect full payment card numbers. Any card details transmitted during a deposit are processed directly by our payment provider and are not stored on 98 Pak servers.

3 How We Collect Your Data

98 Pak collects personal data through the following channels:

3.1 Directly From You

The majority of your personal data is provided directly by you when you register your 98 Pak account, complete identity verification, make deposits or withdrawals, contact our support team, respond to surveys or promotions, or update your account settings. You choose what to submit — but certain data (such as mobile number and date of birth) is required to create and verify an account.

3.2 Automatically When You Use the Platform

When you access 98 Pak via your browser or mobile device, we automatically receive technical data including your IP address, device type, browser, and session information. This data is collected through server logs, cookies, and similar tracking technologies. It is used for platform security, fraud detection, and improving platform performance — not for marketing profiling.

3.3 From Payment Processors

When you make a deposit or withdrawal, our payment providers (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT processors, and card networks) may share transaction confirmation data with us, including transaction IDs and wallet/account identifiers. We receive only what is necessary to confirm payment status — we do not receive or store full account credentials for any payment method.

3.4 From Identity Verification Providers

To comply with age verification and anti-money laundering obligations, 98 Pak may use third-party identity verification services to cross-reference the documents you submit. These providers confirm whether your identity documents are valid and authentic. They do not have access to your gaming history or account balance.

4 Why We Use Your Personal Data

98 Pak uses your personal data for the following specific purposes:

• Account creation and management – To register your account, verify your identity and age, process your deposits and withdrawals, and maintain your account in line with our Terms and Conditions.
• Fraud prevention and platform security – To detect and investigate suspicious activity, prevent multiple account registrations, and protect players from unauthorised account access.
• Anti-money laundering compliance – To monitor transaction patterns and fulfil reporting obligations where legally required. We may be required to retain certain records and share information with competent authorities where the law obliges us to do so.
• Responsible gaming – To honour the deposit limits, cooling-off periods, and self-exclusion requests you set, and to identify patterns of play that may indicate problem gambling so we can intervene appropriately.
• Customer support – To respond to your queries, investigate complaints, and improve service quality by reviewing support interactions.
• Promotions and communications – Where you have opted in, to send you information about bonuses, seasonal offers, and platform updates. You can opt out of marketing communications at any time from your account settings or by emailing support@98pak.biz.
• Platform improvement – To understand how players use the platform and identify areas where the experience can be improved. This analysis is done at an aggregate level and does not involve sharing individual player profiles with third parties.
• Legal obligations – To comply with applicable laws, regulatory requirements, and court orders.

5 Legal Basis for Processing

98 Pak processes your personal data on the following legal grounds:

• Contract performance – Processing your identity, contact, and financial data is necessary to provide the gaming services you've contracted for when you registered your account.
• Legal obligation – Age verification, anti-money laundering checks, and responsible gaming record-keeping are required by the legal and regulatory framework under which 98 Pak operates.
• Legitimate interests – Fraud detection, platform security, and aggregate analytics represent legitimate interests that do not override your fundamental rights.
• Consent – Marketing communications and non-essential cookies are processed on the basis of your consent, which you can withdraw at any time.

6 Who We Share Your Data With

98 Pak does not sell, rent, or trade your personal data. We share data only in the following limited circumstances, and only to the extent necessary:

6.1 Service Providers Acting on Our Behalf

We engage carefully selected third-party service providers who process data on our behalf under strict contractual confidentiality obligations. These include payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, card processors), identity verification services, cloud hosting providers, and customer support platform operators. These parties may only use your data for the specific purpose for which they were engaged — they may not use it for their own commercial purposes.

6.2 Game Software Providers

Game outcomes and certain technical session data may be processed by the game software providers whose titles are featured on the 98 Pak platform. These providers receive only the data technically necessary to run the game and record the result. They do not receive your identity or payment data.

6.3 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so. We will only disclose the minimum data required and, where permitted, will notify you that a disclosure has been made.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of the 98 Pak business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any change in how your data is handled at least 30 days in advance.

7 Cookies and Tracking Technologies

98 Pak uses cookies and similar technologies (local storage, session tokens) to operate the platform. Here is how we use them:

7.1 Essential Cookies

These are required for the platform to function. They maintain your login session, remember your account preferences, and support the security systems that protect your account. You cannot disable essential cookies without affecting your ability to use the platform.

7.2 Analytics Cookies

We use anonymised analytics data to understand how players navigate the platform — which pages are visited most, where players tend to drop off during registration, and how long sessions typically last. This data is collected in aggregate and does not identify you personally. It helps us improve platform usability.

7.3 Marketing Cookies

Where you have consented, we may use cookies to deliver relevant bonus and promotion information based on your activity on the 98 Pak platform. These cookies do not track you across third-party websites — they operate only within 98pak.biz. You can withdraw consent for marketing cookies at any time via the cookie settings in your account or browser.

7.4 Managing Cookies

Most browsers allow you to manage cookie settings, including blocking or deleting cookies. Blocking essential cookies will impair the functionality of 98 Pak. Blocking analytics or marketing cookies will not affect your ability to use the platform. Instructions for managing cookies are available in your browser's help documentation.

8 How We Protect Your Data

98 Pak takes data security seriously and applies multiple layers of protection to your personal information:

• Encryption in transit – All data transmitted between your device and 98 Pak servers is encrypted using TLS (Transport Layer Security). This includes login credentials, deposit requests, and any personal data submitted in forms.
• Encrypted storage – Sensitive data fields including passwords (stored as hashed values, never in plain text), CNIC references, and financial identifiers are encrypted at rest.
• Access controls – Access to personal data within the 98 Pak organisation is restricted to staff who need it to perform their duties. All internal access is logged and audited.
• Fraud monitoring – Automated systems monitor for unusual login patterns, abnormal transaction behaviour, and access from new devices to flag potential account compromise in real time.
• No full card number storage – 98 Pak never stores full payment card numbers. Card transactions are handled by PCI-DSS compliant payment processors.

Despite our best efforts, no internet transmission is 100% secure. If you suspect that your 98 Pak account has been accessed without your authorisation, contact support immediately at support@98pak.biz or via live chat so we can lock the account and investigate.

9 Data Retention

We retain your personal data for as long as your 98 Pak account is active and for a reasonable period thereafter to fulfil the following obligations:

• Active accounts – Data is retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Responsible gaming records – Self-exclusion records and responsible gaming interactions are retained for a minimum of 7 years to ensure compliance with regulatory obligations and to prevent re-registration during exclusion periods.
• Financial transaction records – Deposit and withdrawal records are retained for 7 years from the date of the transaction.
• Support communications – Chat and email records are retained for 3 years from the date of the interaction, or longer if the interaction relates to an unresolved dispute.
• Marketing preferences – If you opt out of marketing communications, a record of your opt-out is retained indefinitely to ensure we do not contact you again.

When the applicable retention period ends, your personal data is securely deleted or anonymised so it can no longer be attributed to you as an individual. Anonymised aggregated data (such as platform usage statistics) may be retained indefinitely for analytical purposes.

10 Your Rights Over Your Data

As a 98 Pak player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@98pak.biz with the subject line "Data Rights Request". We will respond within 30 days.

• Right of Access – You can request a copy of all personal data we hold about you. We will provide this in a readable format within 30 days of a verified request.
• Right of Rectification – If any personal data we hold about you is inaccurate or incomplete, you can request a correction. For basic details like phone number and email, you can update these directly in your account settings.
• Right of Erasure – You can request deletion of your personal data. Note that we may be unable to fully erase data that we are required to retain by law (such as transaction records). We will inform you of what can and cannot be deleted and why.
• Right to Restrict Processing – In certain circumstances you can request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to Data Portability – You can request your personal data in a structured, machine-readable format for transfer to another service.
• Right to Withdraw Consent – Where we process data based on your consent (marketing communications, non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object – You can object to processing based on legitimate interests, including direct marketing and certain analytics activities.

11 Children and Minors

98 Pak is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. All registration attempts are subject to age verification, and we conduct additional checks on accounts where there is any reason to suspect the account holder may be under 18.

If a parent or guardian believes that their child has registered an account at 98 Pak, please contact us immediately at support@98pak.biz. We will close the account, void all activity, return any real money deposited (subject to verification that the depositor is the parent/guardian), and delete all associated personal data without delay.

12 Changes to This Privacy Policy

98 Pak reviews this Privacy Policy periodically and may update it to reflect changes in the platform, applicable law, or our data handling practices. Material changes — meaning changes that affect how we collect, use, or share your personal data in a way that could affect your rights — will be communicated to you via your registered email address at least 14 days before they take effect.

Non-material changes (such as clarifications, corrections, or formatting updates) will be reflected in the "last updated" date at the top of this page without separate notification. We encourage you to review this policy periodically so you remain informed about how 98 Pak handles your data.

Your continued use of the 98 Pak platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how 98 Pak handles your personal information, please get in touch:

• Email: support@98pak.biz — use subject line "Privacy Query" or "Data Rights Request"
• Live Chat: Available inside your 98 Pak account 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for answers to common account and privacy questions

We aim to respond to all privacy-related queries within 5 business days and to data rights requests within 30 days. If your concern relates to a potential data breach or unauthorised access to your account, contact us immediately via live chat for the fastest response.